Looking for information or need to file a complaint?
OPWDD’s Information Line is designed to help people get answers to questions about supports and services for individuals with developmental disabilities in New York State. It is also used to take complaints of alleged misconduct, fraud, waste and abuse in our service system.
English and Spanish speaking representatives are standing by to assist you. If you speak another language, we will connect you with a translator within minutes of your call. Your request will be referred to someone who will return your call and provide you with the information you are seeking or to record your complaint.
Call OPWDD’s Toll Free Information Line at:
For individuals with hearing impairment use NY Relay System 7-1-1
Llámenos al 1-866-946-9733 si necesita ayuda gratis en su idioma.
Чтобы получить бесплатные переводческие услуги, позвоните, пожалуйста, по следующему номеру: 1-866-946-9733
Chiamare il 1-866-946-9733 per assistenza linguistica gratuita.
Tanpri rele nou nan 1-866-946-9733 pou jwenn sèvis èd gratis nan lang.
전화 1-866-946-9733 로 무료 언어 지원 서비스를 요청하십시오.
You can also submit your request online at https://www2.opwdd.ny.gov/wf/wf_infoline_form.jsp. Please remember to include all contact information.
There are several agencies that provide oversight to OPWDD and its employees.
The New York State Justice Center should be called immediately for reports of suspected abuse and neglect of a person in state care—at any time of the day or night and on any day of the week—by telephone to the Vulnerable Persons Central Register Hotline (sometimes referred to as VPCR). If an individual is in immediate danger you will be asked to hang up and call 9-1-1. The telephone numbers to contact the VPCR are:
The New York State Office of the Inspector General. The Inspector General monitors and investigates allegations of corruption, fraud, criminal activity, conflicts of interest or abuse by State employees. Complaints may be reported to a 24-hour toll free hotline at 1-800-367-4488, online www.ig.state.ny.us or in writing to PO Box 9, One Commerce Plaza, Albany, NY 12260.
The New York State Office of the Medicaid Inspector General (OMIG). The OMIG’s mission is to improve the efficiency and accountability of the New York State Medicaid program by preventing and detecting fraudulent, wasteful and abusive practices within the Medicaid program. They can be reached by calling 518-473-3782, online www.omig.ny.gov or in writing to 800 North Pearl Street, Albany, NY 12204.