Looking for information or need to file a complaint?

OPWDD’s Information Line is designed to help people get answers to questions about supports and services for individuals with developmental disabilities in New York State. It is also used to take complaints of alleged misconduct, fraud, waste and abuse in our service system.

Call OPWDD’s toll free Information Line at:

Voice: 1-866-946-9733
TTY: 1-866-933-4889

You can also submit your complaint using our online complaint form . Please remember to include all contact information.

In addition to the Information Line, you can also contact the Commission on Quality of Care and Advocacy for Persons with Disabilities (CQCAPD) online at cqc.ny.gov, by phone at 1-800-624-4143, or by mail at 401 State Street, Schenectady, NY 12305. CQCAPD serves New Yorkers with all kinds of disabilities by providing independent oversight of programs and services designed to meet their needs, and by offering legal, advocacy, training, information, and technical assistance services to promote their full inclusion in all aspects of community life.

OR 

The New York State Office of the Inspector General. The Inspector General monitors and investigates allegations of corruption, fraud, criminal activity, conflicts of interest or abuse by State employees. Complaints may be reported to a 24-hour toll free hotline at 1-800-367-4448, online www.ig.state.ny.us or in writing to PO Box 9, One Commerce Plaza, Albany, NY 12260.

OR

The New York State Office of the Medicaid Inspector General (OMIG). The OMIG’s mission is to improve the efficiency and accountability of the New York State Medicaid program by preventing and detecting fraudulent, wasteful and abusive practices within the Medicaid program. They can be reached by calling 518-473-3782, online www.omig.ny.gov or in writing to 800 North Pearl Street, Albany, NY 12204.