Developmental Disabilities State Operations Offices (DDSOOs)
Developmental Disabilities State Operations Offices (DDSOOs) (see map below) administer and oversee state operations for the Office for People With Developmental Disabilities (OPWDD), including the direct delivery of services and supports to people with developmental disabilities by state staff. By focusing on local supports and services, statewide quality and consistency, and enhanced networking to promote best practices, DDSOOs are able to provide a consistent approach and culture, so that individuals and their families can expect continuous quality improvement in all services delivered directly by OPWDD across the state.
DDSOOs are responsible for the following activities:
- development and monitoring of OPWDD systems improvement (e.g., continuous quality improvement processes, plans of corrective action (POCAs), informed consent and Behavior Management Committees)
- offering specialized supports/services and service delivery in the areas of clinical and food services, waiver services and volunteers/senior companions
- acting in the capacity of advocate when responding to stakeholder questions and legislative inquiries
- oversight of support services (e.g., Medicaid compliance, HIPAA compliance and clinical records review)
- oversight of the Statewide Technical Assistance Team, which provides pre-survey and focused technical assistance activities to campus-based ICFs and other state-operated community-based residential programs in which quality improvement issues have been identified; and ensures ongoing compliance with federal requirements and that program certification is maintained;
- management, on the local level, a variety of OPWDD statewide electronic billing and recordkeeping systems
- oversight of the day-to-day administration of State-operated Family Care ; and
- oversight and coordination of fire safety initiatives, including development of evacuation plans in state-operated programs, and establishing and maintaining working relationships with local fire departments.
Eligibility for services is determined by the Developmental Disabilities Regional Offices (DDROs). Please contact the Eligibility Coordinator of the Regional Office representing the county in which the individual/family lives.
Lastly, DDSOOs act in a supporting role to DD Regional Offices in the areas of service development, local management of individual and community supports and crisis intervention.
For State Operations Office contact information, please click on the region which includes your county.